How fast is shipping?
Most orders ship within 1–2 business days. No two-week black holes — that's the whole point of this shop.
Is shipping free?
Free on orders over $50. Under that, a small flat rate calculated at checkout.
What's the return policy?
Happy pets or money back. If your pet isn't into it, email us within 30 days and we'll refund you. No forms, no fights.
How do I track my order?
Use the Track your order page — enter your email, get a one-time code, see everything. No account needed.
Do discount codes stack?
One code per order. WELCOME10 works for new customers, creator codes work for their audiences.
Who is Kiddee?
Our Chief Treat Tester — a 4-year-old rat terrier. Every product has to get past her before it gets listed. She takes zero bribes.
Where do products ship from?
US-based suppliers. That's how we keep shipping to days, not weeks.
I have a pet account. Can we collab?
Yes — head to the Collab page, sign up in 30 seconds, and you'll instantly get a tracked link plus a discount code for your audience.