Frequently asked questions
Quick answers to the stuff people ask most.
How long does shipping take?
Orders are processed within 1–2 business days and ship via standard delivery in 3–5 business days. Expedited and overnight options are available at checkout if you need it faster. Standard shipping is free on US orders over $50. See full shipping details →
How do I track my order?
Every order goes out with a tracking number, sent to the email you used at checkout. Click the tracking link in your confirmation email to follow it in real time. If your tracking hasn't moved past the estimated delivery window, reach out and we'll start digging.
What's your return policy?
Happy pets or money back. Email us with your order number, tell us what happened, and we'll refund, replace, or credit you — your call. Refunds hit your original payment method within 5–7 business days. No hoops, no time limits. See full returns policy →
How do I contact you?
Email: pettokshop@pettokshop.net. TikTok: @mrscott_1000000. We respond fastest by email and usually within one business day. See all contact options →
Do you ship to P.O. boxes and APO/FPO addresses?
Yes. We ship to P.O. boxes via USPS and to APO/FPO/DPO military addresses. Expedited and overnight options may be limited for these addresses — you'll see what's available at checkout.
What if my pet doesn't like the product?
That's exactly what the guarantee covers. Email us with your order number and what didn't work — a photo helps but isn't required (especially if your pet ate the evidence). We'll refund, replace, or credit. See full returns policy →
Are your products safe?
Every item on PetTok Shop is hand-selected by Scott — Kiddee's owner. Brands with recalls are reviewed case by case before we stock them. We don't carry fillers, mystery byproducts, or anything we'd give our own pets a second look at.
Still have questions? Email us.